Return Policy

Returns

How do I return or exchange an item?

We want you to be fully satisfied with your purchase. We will gladly accept returns within 14 days of the shipment date. Merchandise must be returned in its original, unused condition, including all original tags. All packages must be returned prepaid; we cannot accept C.O.D. deliveries. We recommend sending your items back via a traceable method for your protection. Please follow our Return Authorization (RA) process for an RA Number to include with your package.

How long will it take to receive my refund?

Credits usually take 7-10 business days from the time we receive your item(s).

What's the best way to ship back my return?

You are responsible for making certain that we receive your return. We strongly recommend choosing a method that includes a tracking or delivery confirmation number. Please include your Return Authorization (RA) number on the outside of your package.

Are Shipping Fees Refundable?

Shipping fees are non-refundable in the event of a Return. In the event that your order was shipped for Free, but returns were made which dropped your total charge to below the required $75, a $7.50 shipping fee will be deducted from your refund.

The RMA Process

To return an item to Aqua Swim Suits, follow our three step process:

1. Your Return Authorization Code. Log in to your Users Account and proceed to Order History. There you will find a link to request an RMA. Once your request is approved by our staff, you will receive an email with your RMA code. Clearly mark the return package with this RMA number.
2. Package Your Return. Include all original packaging and collateral material.
3. Insure Your Package. For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. Please make sure the item is insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Aqua Swim Wear. This will protect you in case your package is lost in transit.
   
   

   You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at sales@aquaswimwear.com

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